Frequently Asked Questions
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We offer standard shipping on all orders. Shipping costs are included in the product price, so what you see is what you pay at checkout. We ship to addresses within the United States.
Orders are typically processed within 1-2 business days and delivery times vary based on your location.
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Yes! All shipping costs are included in the product price. There are no hidden fees or surprise charges at checkout.
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We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
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We accept returns within 7 days of delivery. To be eligible for a return:
- All original tags must be attached
- Items must be unworn and in original condition
- Items must be in their original packaging
Upon approval of your return, refunds will be issued to your original payment method. Please note that we reserve the right to deny a refund or return if items do not meet our return criteria.
Important: All sale items are FINAL SALE and cannot be returned or exchanged. Final sale items have a 30-day return policy window but are not eligible for refunds.
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We do not offer direct exchanges at this time. If you need a different size or color, please return the item within our return policy timeframe and place a new order for the item you'd like.
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To initiate a return, please contact our customer service team with your order number and the item(s) you wish to return. We'll provide you with return instructions and a return authorization if your return is approved.
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We're here to help! You can reach our customer service team through:
- Email: support@example.com
- Contact form on our website
Our team typically responds within 24-48 hours during business days.
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Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's journey to your door.
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We're sorry if your item arrived damaged or defective. Please contact us immediately with photos of the damage and your order number. We'll work quickly to resolve the issue with a replacement or refund.
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Currently, we only ship within the United States. We're working on expanding our shipping options and hope to offer international shipping in the future.